We offer pudo delivery as a cheaper option to our customers. At Checkout select Locker Delivery and input your home address. We will select a Courier Guy locker or Point nearest to you. Pudo delivery can take between 4-8 days depending on where you are.

No — we hold all our stock locally in South Africa and ship every order from our own inventory.

Yes, absolutely. Every product sold on Lovely Co is 100% authentic and sourced directly from the brand or authorized distributors — we never sell counterfeit, imitation, or grey-market items. If you ever have a concern about the authenticity of something you've received, contact us at admin@lovelyco.co.za and we'll make it right.

At Lovely Co, we want you to love what you order. If something isn't right, here's how returns work.

Change of mind returns

You may return most items within 7 days of receiving your order, for any reason, provided that:

• The item is unused, unopened, and in its original packaging with all seals intact
• You have proof of purchase (order number or receipt)

Please note that for hygiene and safety reasons, opened or used cosmetics, skincare, haircare, and beauty products cannot be returned unless they arrived damaged or defective. This includes items such as lip products, setting sprays, serums, creams, and any product where the seal has been broken.

To start a return, email admin@lovelyco.co.za with your order number and the reason for return. We'll confirm eligibility and next steps within 1–2 business days.

Damaged, defective, or incorrect items

If your order arrives damaged, faulty, or you received the wrong item, please contact us within 7 days of delivery with photos of the issue. In these cases:

• We'll cover the cost of the return
• You can choose a replacement, repair, or full refund

This is separate from — and in addition to — the 7-day change-of-mind window. Under South African consumer law, goods that are genuinely defective are covered by an implied warranty of quality for up to 6 months from delivery, regardless of our standard return window.

Refunds

Once we've received and inspected your return, we'll process your refund within 7–10 business days to your original payment method. You'll receive an email confirmation once it's done.

What can't be returned

• Opened or used cosmetics, skincare, haircare, and personal care items (unless faulty)
• Gift cards
• Items marked as final sale/clearance, unless defective

You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order on the Track Order page at any time.

Yes, we offer a quality guarantee for all of our products. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address the issue and ensure your satisfaction.

You can contact us by email. You can also open a chat with us on the bottom right of your screen. Reach out to us at admin@lovelyco.co.za or 0780958975, Mon–Fri 8am–5pm.

To order on our website, simply select the offer above and click the 'Buy Now' button. Then, fill in your shipping and billing information. Your order will be shipped via The Courier Guy to you as soon as possible. Payment is secured by Peachpayments. Orders are shipped within 1-2 Working Days.