Shipping policy
We deliver throughout South Africa. We don't currently ship internationally.
Processing time
Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays) once payment has cleared. During sales and peak periods this may take a little longer.
Delivery options and costs
- Door-to-door delivery (The Courier Guy): R120
- PUDO locker or Courier Guy pickup point: R85
- Free door-to-door delivery on orders of R999 or more
Delivery times
Once your order has been dispatched, delivery usually takes 2–5 business days to main centres. Outlying and regional areas may take a little longer.
Tracking
You'll receive an email with your tracking details as soon as your order ships.
Addresses and failed deliveries
Please double-check your delivery address and phone number at checkout. If a parcel is returned to us because of an incorrect address or a failed delivery, a re-delivery fee may apply.
Damaged parcels
If your parcel arrives damaged, please email admin@lovelyco.co.za with your order number and photos. See our Refund Policy for more details.